Shipping, Exchanges, and Returns

SHIPPING:

Orders that are in stock and placed on-line by 3:00 p.m. Central Time (Standard delivery) will usually be processed and shipped within 48 hours via USPS.

Harepin Creative does not offer international shipping at this time.

EXCHANGES:

Item(s) that are unopened, unaltered, and free of damages by the customer can be exchanged. For a exchange, please notify Harepin Creative (contact@harepincreative.com), and mail your item(s) and order number within 10 days from the receipt of the original order. Item(s) cannot be exchanged after 10 days from the receipt of the original order.

The customer is responsible for all shipping charges associated with the return or exchange of the item(s).

Successful exchanges will be dependent upon receipt, inspection, and approval of the exchange item(s) from the customer. All item(s) received and approved for exchange will include a 15% restocking fee that will be added to the shipping cost. All fees related to restocking and shipping must be paid before exchanged items are shipped by the seller.

RETURNS:

Item(s) that are unopened, unaltered, and free of damages by the customer can be returned. For a refund, please notify Harepin Creative (contact@harepincreative.com), and mail your item(s) and order number within 10 days from the receipt of the original order. Item(s) cannot be returned after 10 days from the receipt of the original order.

the customer is responsible for all shipping charges associated with the return of the item(s).

Successful returns will be dependent upon receiving, inspecting, and approving of the returned item(s) from the customer. All item(s) received and approved for returns will include a 15% restocking fee that will be deducted from the refund. All refunds will be remitted to the original form of purchase within 48 hours of a successful return.

CANCELLATIONS:

If any order was made in error, please cancel your order within the 48 hour shipping/processing period. Any order that is cancelled after it has shipped from our warehouse will be subject to a 15% restocking fee. Additionally, any applicable shipping and handling charges will not be refunded to the customer.